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Privacy Policy – Prooviloor.ee
The controller responsible for processing personal data on the online store Prooviloor.ee is Hettel Trading OÜ (registry code 17094459), located at Voki vkt 5-4, Sihva küla, 67301 Otepää vald, Valga maakond, Estonia; phone: +372 5596 9059; email: info@prooviloor.ee (hereinafter the “Merchant”).
What personal data do we process?
We process the following personal data:
- Name
- Contact information, such as phone number and email address
- Billing and delivery address
- Bank account number
- Information related to the value of goods and services purchased and payment details (purchase history)
- Customer support communications
- Other information related to customer surveys and/or offers
Purposes of processing personal data
Personal data is processed for the following purposes:
- Performance of the contract concluded with the customer (e.g., managing orders, delivering goods).
- Compliance with legal obligations (e.g., accounting, resolving consumer disputes).
We use personal data to:
- Manage customer orders and deliver goods.
- Compile an overview of purchased goods and services and analyse customer preferences based on purchase history (date of purchase, item, quantity, customer details).
- Refund payments to the customer using the provided bank account number.
- Handle questions related to the provision of goods and services (customer support) using details such as email address, phone number, and name.
- Process the user’s IP address or other network identifiers to provide the online store as an information society service and to compile web usage statistics.
Disclosure of personal data to authorised processors
The Merchant keeps confidential all personal data obtained during user account registration and use, and discloses it to third parties only with the customer’s consent, unless disclosure is required or permitted by law.
By using the online store, the customer agrees that the Merchant may process their data (including transferring it to persons involved in providing services to the customer) for the purpose of offering appropriate services.
List of authorised processors:
- Google Analytics (for tracking website traffic statistics)
- Montonio (payment solutions)
Security and access to data
Personal data is stored on servers operated by Zone.ee, located in a European Union Member State or a country that is part of the European Economic Area. Data may be transferred to countries whose level of data protection has been deemed adequate by the European Commission, or to US companies participating in the Privacy Shield framework (or equivalent mechanisms).
The online store applies appropriate physical, organisational, and technical security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised access, or disclosure.
Processing by authorised processors is carried out under contracts concluded with the online store. Authorised processors are required to implement appropriate safeguards for personal data processing.
Access to and rectification of personal data
You can view and correct personal data stored in the online store by sending an email to our customer service at info@prooviloor.ee.
Withdrawal of consent
Where processing is based on consent, you have the right to withdraw your consent at any time by emailing our customer service at info@prooviloor.ee.
Retention periods
Upon closure of the customer account in the online store, personal data is deleted, except where retention is necessary for accounting purposes or to resolve consumer disputes.
Data related to payments and consumer disputes is retained until the claim is settled or the limitation period expires (three years).
Data required for accounting purposes is retained for seven years.
Erasure of data
You can request erasure of personal data stored in the online store (together with the user account) by emailing info@prooviloor.ee.
For erasure of other personal data, submit a request to info@prooviloor.ee. We will respond to erasure requests within one month (and specify the erasure period if needed).
Data portability
You can request an electronic copy/extract of personal data stored in the online store by emailing info@prooviloor.ee.
For portability of other personal data, submit a request to info@prooviloor.ee. We will respond within one month, after verifying your identity and informing you of the data subject to portability.
Direct marketing communications
Your email address and phone number may be used to send direct marketing messages if you have given explicit consent. If you no longer wish to receive such messages, follow the unsubscribe link in the email footer or contact customer support.
Where personal data is processed for direct marketing purposes (including profiling), you have the right to object at any time to the processing of your data for such purposes (including profiling related to direct marketing) by notifying customer support via email.
Dispute resolution
Disputes related to personal data processing are resolved through customer support (info@prooviloor.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
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